AurCore Support

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    Support Availability & First Response Timeframe

    • Ticket submitted during AurCore working hours (Mon–Fri): same-business-day initial response. 
    • Ticket submitted after hours (Sun–Thu): initial response the next business day (Mon–Fri). 
    • Ticket submitted after hours (Fri–Sat): initial response on Monday (next business week).

    AurCore Support Hours 
    • Coverage: 8 hours/day, 5 days/week 
    • Hours: 9:00 AM – 5:00 PM PST